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Weight Loss by Gina Inc. Privacy Policy

Last Updated: November 2025

Your privacy matters to us. This Privacy Policy explains how Weight Loss by Gina Inc. (“we,” “our,” “us”) collects, uses, discloses, and protects your personal information when you visit our website (www.livymethod.com), use the Livy Method App, participate in our programs, or use features such as LivyAI (collectively, the “Services”).

This Privacy Policy applies to individuals located in: - Canada (including Quebec) - The United States - The European Union / EEA - The United Kingdom

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect the following categories of personal information:

1.1 Information You Provide

  • Name
  • Email address
  • Phone number
  • Mailing/billing address
  • Payment information (processed by third-party providers)
  • Account credentials
  • Program and subscription selections
  • Wellness-related entries (weight, water intake, sleep, movement, mood, meal notes, journals)
  • Information submitted in community spaces
  • Prompts or content generated through your use of LivyAI

1.2 Automated Technical Data

  • IP address
  • Device type, OS, browser
  • Mobile identifiers
  • App usage patterns, logs, diagnostics, and crash reports

1.3 Cookies and Tracking Data

We use cookies and similar technologies to improve performance, personalize content, and understand how you use our Services.

1.4 AI Interaction Data (LivyAI)

We may collect: 

  • Questions/prompts you enter into LivyAI
  • AI-generated responses
  • Interaction metadata and logs

LivyAI does not make automated decisions that produce legal or significant effects.

2. How We Use Personal Information

We use your information to: 

  • Provide access to the Livy Method App and programs
  • Track your progress and personalize your experience
  • Enable LivyAI functionality
  • Process payments and manage subscriptions
  • Communicate program updates, reminders, or billing information
  • Provide customer support
  • Improve app and website functionality
  • Ensure security and prevent fraud
  • Comply with legal obligations

We do not sell your personal information.

3. Legal Bases for Processing

We process your information based on: 

  • Consent (e.g., marketing emails, certain optional features)
  • Contractual necessity (e.g., providing program access and subscription services)
  • Legitimate interests (service improvement, security, fraud prevention)
  • Legal obligations (tax, regulatory, compliance)

4. Sharing Your Information

We may share information with:

4.1 Service Providers

Including providers of: 

  • Hosting and cloud storage
  • Payment processing (Shopify, Stripe, Recharge, PayPal)
  • App analytics and diagnostics
  • Email and communication tools
  • AI infrastructure
  • Customer support

4.2 Community Platforms

If you join our Facebook or other social groups, your interactions are governed by the privacy policies of those platforms.

4.3 Legal or Compliance Requirements

We may share information with regulators, courts, law enforcement, or professional advisors when legally required.

4.4 Business Transfers

If we undergo a merger or acquisition, your data may be transferred as part of that transaction.

5. International Data Transfers

Your personal information may be processed in: 

  • Canada
  • The United States
  • Other regions where our service providers operate

We use appropriate safeguards for cross-border data transfers, including: 

  • Standard Contractual Clauses (SCCs) for EU/EEA data
  • Equivalent protections under UK law
  • Transfer assessments required under Quebec Law 25 for Quebec residents

For EU residents:

Weight Loss by Gina Inc. acts as the Data Controller for your personal information. We do not actively target or market to EU residents but will comply with GDPR for users who access our Services from the EU/EEA.

6. Your Rights

Depending on your jurisdiction, you may have the right to: 

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of certain information
  • Withdraw consent
  • Restrict or object to certain processing
  • Request data portability
  • Opt out of marketing communications

EU/EEA Residents

You have the right to lodge a complaint with your local Data Protection Authority. A list of authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en

Delete Your Livy Method App Account

You can request deletion here: www.livymethod.com/livymethoddeleteaccount

7. Children’s Privacy

The Services are intended for users 18 or older (or 16+ with parental consent). We do not knowingly collect data from children under 13.

8. Security

We use administrative, technical, and physical safeguards to protect your information. However, no method of electronic storage or transmission is completely secure.

9. Cookies

We use cookies, pixels, and similar technologies. You can adjust browser or device settings to control cookies, but some features may not function properly without them.

10. AI Transparency

To comply with AI transparency requirements: 

  • LivyAI provides automated assistance, not medical or professional advice.
  • Outputs may be incomplete or inaccurate.
  • AI does not make decisions with legal or significant effects.
  • AI interaction data may be used to improve accuracy and safety.

11. Data Retention

We retain personal information only as long as needed to: 

  • Provide Services
  • Support your account
  • Meet legal and regulatory requirements

Example retention timeframe: Account information is generally retained while your account is active and up to 24 months after account closure unless longer retention is required by law.

12. External Links

Our website and app may link to third-party services. We are not responsible for their content or privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email, app notification, or website banner and request renewed consent where required by law.

14. Contact Us

Weight Loss by Gina Inc.
Privacy Officer: Tony An
📧 tony@livymethod.com
📍 Ontario, Canada

You may also contact:

  • Office of the Privacy Commissioner of Canada (OPC)
  • Commission d’accès à l’information du Québec (CAI)
  • EU/EEA Supervisory Authorities
  • Applicable U.S. state privacy regulators